Help

Search for frequently asked questions below.

PINS are 8-digit alphanumeric codes (ABCDEF89). Here is an example of where your PIN is located on your PIN Card.

If you have a PIN, click here! to enter it.

On your compatible Android or iPhone or tablet, open the built-in camera app. Point the camera at the QR code. Tap the banner that appears on your Android phone or tablet. Follow the instructions on the screen to finish signing in.

This problem usually occurs because the web browser on your computer is outdated.

Here is all you need to do:

  1. Download an Up to Date Web Browser.
    We suggest either: Google Chrome Or Mozilla Firefox
  2. Follow the instructions on either of those links to download the browser and install on your computer.
  3. In your new web browser, go to www.heronpointwin.com and then click on Sign-Up to create an account or if you have already signed up. If you are still having issues, please email us at support@heronpointwin.com

To sign-up for the contest, simply click Sign-Up and complete all required information on the Registration Form.

There are many free email services available on the Internet. We recommend Microsoft Outlook or Gmail. Follow the links to set up a new email account.

Unfortunately, our system can only handle one email address per person, so one person should get a new email address. There are many free email services available on the Internet. We recommend Microsoft Outlook or Gmail. Follow the links to set up a new email account.

Click here to reset your password! If you are still having issues, email us at support@heronpointwin.com

You can change your contact information by logging into the contest site and visiting your My Game Account page. If you have any issues you can contact us at support@heronpointwin.com

To remove yourself from the contest click here. Note all of your entries you have entered will be removed.

PIN Cards are exclusively available to commercial customers of Heron Point LLC. With the purchase of a 6 lb. case pack of Heron Point brand 16 oz. crab meat from an authorized distributor, a PIN Card will be included in the case. The PIN Card contains a unique PIN, along with a QR code. Simply scan the QR code to be directed to HeronPointWin.com. Once there, create an account, and after your account is set up, enter your PIN to start playing and winning!

PINS are 8-digit alphanumeric codes (ABCDEF89). Please check to see if you entered the PIN format correctly.

If you receive a message that your PIN has already been entered, visit your My Account page to check if you have already entered that PIN.

If you are still having issues, please email us at support@heronpointwin.com

If you have won an instant prize after entering your PIN, you will be prompted to complete a release form at that time. Please note that you will not be declared an official winner until this form is verified and completed. Once we receive the form, if all is in order, your prize will be mailed directly to you at the address that you provided on the release form. We will only reach out to you if we need further information. To avoid delays, please ensure that all the information on the form is complete and accurate.

If you have not yet completed the release form, you can access it by logging in to your game account. Once logged in, click on My Game Account, find the PIN that you had entered that won you an instant prize, and click on the link to the release form. PLEASE NOTE! We cannot declare you as an official winner until the release form is completed and verified.

If you are drawn in the online portion of the contest you will receive a phone call or email from us with further instructions to claim your prize. Please note that we will contact you using the information you provided when you completed our online registration form to SIGN-UP. A maximum of three attempts will be made to contact the winner.

A captcha is a security feature on our web page. When you click on the box that says “I’m not a robot,” some images should appear, please click on the images that correspond to the question above the pictures.

No, once you have entered your PIN online, you may discard your PIN card. You can view your PIN entries on your My Account page. However, for your own records and reference, you may keep the PIN Card and discard it after the contest is done.

You can obtain an entry into the Contest as outlines below without making a purchase, by sending a request by mail to "Heron Point Anniversary PIN Request, 600 Main Street, #300, Tonawanda, NY 14151-0888”. Requests must be received by November 1, 2025. Limit: one entry per request; one request per outer mailing envelope, one request per day. No mechanically reproduced or computer-generated requests allowed. You must include: Your first name, last name, Distributor or Operator Business Name, a valid email address and a minimum 100 word essay on which Heron Point Seafood crab meat product is your favorite. Send all required information with your request in order to receive your no purchase entry.

First day of the game: Sunday, June 15, 2025

First $1,000 Cash Prize draw: Monday, June 30, 2025

$5,000 Cash Prize draw: Monday, August 18, 2025

Grand Prize draws: Tuesday, November 4, 2025

Last day of the game: Saturday, November 1, 2025

Last day to Enter PINS: Monday, November 3, 2025

Can’t Find Your Answer?
We’re here to help!

Click on the button below to send your question to our customer service team, or use the email address below to submit your request and we will get back to you shortly.

You can also email us at:
support@heronpointwin.com
or mail your request to:
Heron Point 20th Anniversary, 600 Main Street,
#300, Tonawanda, NY 14151-0888

Visit HeronPointSeafood.com for products and culinary inspirations!

*No purchase necessary. Trade contest only, open to commercial customers of Heron Point Seafood, LLC. PINs available in 6 lb. case pack, 16 oz. crab meat only, while supplies last. Starts 6/15/2025, ends 11/1/2025. All PINs must be entered by 11/1/2025. Prizes may not be exactly as illustrated. See Official Rules for complete details, eligibility requirements, available prizes, draw dates, odds and no purchase entry means.