Help
Search for frequently asked questions below.
PINS are 8-digit alphanumeric codes (ABCDEF89). Here is an example of where your PIN is located on your PIN Card.
If you have a PIN, click here! to enter it.
This problem usually occurs because the web browser on your computer is outdated.
Here is all you need to do:
- Download an Up to Date Web Browser.
We suggest either: Google Chrome Or Mozilla Firefox - Follow the instructions on either of those links to download the browser and install on your computer.
- In your new web browser, go to www.heronpointwin.com and then click on Sign-Up to create an account or Log-In if you have already signed up. If you are still having issues, please email us at support@heronpointwin.com
To sign-up for the contest, simply click Sign-Up and complete all required information on the Registration Form.
There are many free email services available on the Internet. We recommend Microsoft Outlook or Gmail. Follow the links to set up a new email account.
Unfortunately, our system can only handle one email address per person, so one person should get a new email address. There are many free email services available on the Internet. We recommend Microsoft Outlook or Gmail. Follow the links to set up a new email account.
Click here to reset your password! If you are still having issues, email us at support@heronpointwin.com
You can change your contact information by logging into the contest site and visiting your My Game Account page. If you have any issues you can contact us at support@heronpointwin.com
To remove yourself from the contest click here. Note all of your entries you have entered will be removed.
PINS are 8-digit alphanumeric codes (ABCDEF89). Please check to see if you entered the PIN format correctly.
If you receive a message that your PIN has already been entered, visit your My Account page to check if you have already entered that PIN.
If you are still having issues, please email us at support@heronpointwin.com
If you are drawn in the online portion of the contest you will receive a phone call or email from us with further instructions to claim your prize. Please note that we will contact you using the information you provided when you completed our online registration form to SIGN-UP. A maximum of three attempts will be made to contact the winner.
A captcha is a security feature on our web page. When you click on the box that says “I’m not a robot,” some images should appear, please click on the images that correspond to the question above the pictures.
First day of the game: Sunday, June 15, 2025
First $1,000 Cash Prize draw: Monday, June 30, 2025
$5,000 Cash Prize draw: Monday, August 18, 2025
Grand Prize draws: Tuesday, November 4, 2025
Last day of the game: Saturday, November 1, 2025
Last day to Enter PINS: Monday, November 3, 2025
Can’t Find Your Answer?
We’re here to help!
Click on the button below to send your question to our customer service team, or use the email address below to submit your request and we will get back to you shortly.
You can also email us at:
support@heronpointwin.com
or mail your request to:
Heron Point 20th Anniversary, 600 Main Street,
#300, Tonawanda, NY 14151-0888